Jakarta Airport FAQs

1. Which terminal does my airline use at Jakarta Airport?

Terminals are divided by airline and flight type: Terminal 1 (domestic), Terminal 2 (domestic and international low-cost carriers), and Terminal 3 (Garuda Indonesia, Citilink, and major international airlines).

2. How do I get between terminals at Soekarno-Hatta?

You can use the free SkyTrain or shuttle buses, which run regularly between all terminals.

3. What time should I arrive before my flight?

It’s recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights to allow for check-in, security, and possible traffic delays.

4. What are the baggage rules and restrictions?

Check your airline’s baggage policy for weight and size limits. Prohibited items include sharp objects, some liquids, and flammable materials. Security will screen all bags.

5. Is there free Wi-Fi at Jakarta Airport?

Yes, free Wi-Fi is available throughout all terminals, especially in Terminal 3, with speeds up to 50 Mbps.

6. Where can I find food and shopping?

All terminals offer a range of restaurants, cafés, and shops, with the largest selection in Terminal 3. Duty-free shopping is available in Terminals 2 and 3.

7. How do I get to Jakarta city center from the airport?

Options include airport trains, DAMRI buses, taxis, and ride-hailing apps like Grab and Gojek. Each has dedicated pick-up points.

8. Where can I park at the airport, and what are the rates?

Short-term, long-term, and premium parking are available at all terminals. Rates vary by duration and location.

9. Are there facilities for families and children?

Yes, nursery rooms, baby changing areas, and family-friendly waiting zones are available, especially in Terminal 3.

10. What services are available for passengers with reduced mobility (PRM)?

Accessible toilets, ramps, elevators, and special assistance are provided. Notify your airline in advance for extra help.

11. How can I contact lost and found?

Each terminal has a lost and found office. For Garuda Indonesia, contact 021-25601950 or 08119722218.

12. Can I check in online or at a kiosk?

Most airlines offer web check-in, mobile check-in, and self-service kiosks in the terminals.

13. Are there shower and rest facilities?

Shower rooms are available in Terminal 3 near Gate 11, and several lounges offer rest areas and showers.

14. What documents do I need for my flight?

Bring your ticket (e-ticket or printed), a valid ID (KTP for Indonesians), and a passport with at least 6 months’ validity for international travel. Visas may be required for some destinations.

15. What should I do if my flight is delayed or cancelled?

Contact your airline or visit their desk in the terminal for rebooking, compensation, or further instructions.